Chief Official Head of Customer & ICT Digital Services
City of Edinburgh Council
Nicola has worked across a number of private sector organisations where she held the position of Operations Director with Prudential and then Capita Outsourcing. Within Capita Nicola was Portfolio Director and had responsibility for multiple brands and organisations such as John Lewis, National Trust, General Motors and 3UK, ensuring operational delivery and excellence was at its optimum, driving customer satisfaction and transformational strategies.
More recently Nicola has joined the City of Edinburgh Council Heading up the Council’s Customer Services Team and Digital Information Technology Team with responsibility and oversight for their 3rd Party IT Partner CGI.
Nicola has a passion for Customer Excellence and driving change to benefit the customer and in turn the overall efficiency of Organisations. She is results driven with a passion for forging positive and constructive relationships, transforming organisations at pace with the Customer’s interests at the core of all plans, this ethos not only drives a better service and way of working but also ensures good business practice and operational efficiency.