Service Design: Scotland’s Approach to Service Design and Delivery
Date & Time
Tuesday, December 1, 2020, 12:45 PM - 1:55 PM
Margaret Moore Cat Macaulay Luke Jeavons Ute Schauberger

In a digital world, the demands on public services are changing, and so too is the way in which organisations approach service design and user experience. The Scottish Approach to Service Design (SAtSD) aims to introduce new ways of working, using technology as an enabler to transform and improve outcomes for citizens. Session Chair Margaret Moore. Read more.


Location Name
Theatre B