Cat Macaulay - Chief Design Officer - The Scottish Government
Luke Jeavons - Head of User Centred Design - Major Programmes - Social Security Directorate - The Scottish Government
Ute Schauberger - Service Designer - NDS Scotland
In a digital world, the demands on public services are changing, and so too is the way in which organisations approach service design and user experience. The Scottish Approach to Service Design (SAtSD) aims to introduce new ways of working, using technology as an enabler to transform and improve outcomes for citizens. Session Chair Margaret Moore. Read more.