SESSION 1 - DIGITAL TRANSFORMATION LEADERSHIP & DELIVERY IN HEALTH AND CARE
8:30 AM - 9:00 AM
Registration & Networking
9:00 AM - 9:10 AM
Ministerial Keynote: Setting national priorities in a post COVID-19 world

The challenge for governments in the wake of a global pandemic 

9:10 AM - 9:15 AM
Welcome from Chair
9:15 AM - 10:15 AM
Leading Scotland’s health and care systems through a crisis: How agencies and government responded to a national emergency 

Pre-COVID-19, Scotland’s health and care systems were on a clear pathway to closer integration and digitisation. But the pandemic has forced leaders to move  service delivery online at a much-accelerated pace – transforming digital first rhetoric into a liveable reality for millions of citizens overnight. Platforms were  
rapidly spun up and years of change were compressed into a matter of months.  
This session will explore how public sector leaders responded to an unprecedented challenge, what lessons were learned for our national strategic aims and what a global pandemic will mean for the future of technology-led health and care. 
Moderator: Margaret Whoriskey

10:15 AM - 11:15 AM
The Digital Directors’ Forum: How Health ICT Leaders reacted to the technological and operational challenges of the pandemic.

This session will explore the capacity demands faced by health and care ICT leaders as the impacts of COVID-19 became clear. It will analyse and critique organisational readiness and systems’ resilience, workforce skills and preparedness, technical project complexity and issues, supplier compliance, information governance and assurance and systems testing.

11:15 AM - 11:35 AM
Refreshments & Networking
SESSION 2 - KNOWLEDGE EXCHANGE MASTERCLASSES
12:35 PM - 1:30 PM
Lunch, supplier showcase & networking
SESSION 3 - INNOVATION DRIVING TRANSFORMATION IN HEALTH AND CARE
1:35 PM - 2:45 PM
Data & AI: Innovating health and care
The power of artificial intelligence and machine learning in health and care will help clinicians in future to diagnose and treat lifelong conditions more effectively at population level. Data collected by the NHS and care sector providers has enormous potential to combat a range of health challenges, including COVID-19. This session will establish key benchmarks, including ethical considerations, of using citizen data to improve national health outcomes.
Products & Applications: Scale up or spin up

Existing digital health and care systems faced huge overnight demand constraints as the implications for lockdown became clear. This session will offer a ‘deep dive’ into how platforms such as MS Teams, Near Me, Test & Protect and an SMS Shielding Service evolved and developed during lockdown. 

Scotland’s Service Design & Delivery Approach

The Scottish Approach to Service Design (SAtSD) has embedded itself as a core driver in the development of public services since the influential Christie Commission of 2011. The future of health and care will increasingly be ‘person-centred’ in line with national strategic aims to create electronic health records (EHRs) for every citizen. This session will explore wider service design considerations in health and care, including scaling efforts of Existing services and content to improve information provision for COVID-19.

2:45 PM - 3:05 PM
Networking & Refreshments
SESSION 4 - SERVICE DESIGN IN HEALTH & CARE
3:05 PM - 4:05 PM
Information Governance, Privacy & Trust

How data is handled, and secured within national and local health and care systems, has long been a major consideration in healthcare. Caldicott Guardians across the NHS  
were appointed to safeguard the way organisations dealt with uniquely private and personal information they hold on citizens. Post COVID-19, we assess the data and privacy landscape in health and care and ask how systems such as Test & Protect – vast in its complexity and organisational data flows – stood up to information governance and assurance standards.

Technology Enabled Care (Telecare)

Remote patient monitoring and home-based care systems have enabled local health and care resources to be directed at Scotland’s vulnerable and at-risk communities. Whether for the management of lifelong conditions, or to protect the elderly and frail at home, telecare solutions have long pre-dated COVID-19. They continue to be upscaled and delivered free at the point of use during the pandemic, with the formation of a National Telecare COVID-19 Advisory Group to oversee progress. This session will explore how a ‘Once for Scotland’ approach has been adopted as those services face a transition from analogue-based call systems to digital in the coming years. 

Workforce Education

From the provision of educational resources instructing staff to carry out swab tests on COVID-19 suspected cases, to delivering ‘how to’ guides to correctly don vital PPE, 
NHS and care educational resources have been delivered largely digitally throughout the pandemic. Platforms such as Turas – the NHS Education for Scotland learning resource – have seen unprecedented growth in use as workforces have turned to webinars and online resources to ensure learning and skills levels can be maintained  
through a pandemic. This session will explore what the new normal will look like for health and care organisations as they seek to keep their staff at the cutting edge  
of treatment and diagnostic standards in Scotland.  

4:05 PM
Conference close & virtual drinks reception

Virtual drinks reception and networking 

SESSION 2 - KNOWLEDGE EXCHANGE MASTERCLASSES
11:30 AM - 12:00 PM
Masterclass 2
More information coming soon!
Masterclass 1
More information coming soon!
12:05 PM - 12:35 PM
Masterclass 4
More information coming soon!
Masterclass 3
More information coming soon!
12:35 PM - 1:30 PM
Lunch, supplier showcase & networking

Agenda subject to change